Shipping Policy
At Heartfelt Comfort LLC, every package we send is prepared with care, intention, and love. We want your order to arrive safely and in a timely manner so it can bring you the comfort and healing you deserve.
Processing Time
Orders are typically processed within 2–3 business days.
(Monday–Friday, excluding holidays).
Custom or made-to-order items may take a little longer, and we’ll let you know if that’s the case.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and the weight of your order.
We currently ship within the United States. (International shipping may be added in the future—please reach out if you’re interested!)
Delivery times vary depending on your chosen shipping method, but most orders arrive within 5–7 business days** after processing.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow your package’s journey.
Delays
We do our best to meet estimated delivery times, but once a package leaves our hands, delays with carriers or weather are beyond our control. Thank you for your patience and understanding.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 7 days of delivery with photos, and we’ll work with you to make it right.
If your package is lost in transit, please let us know—we’ll do our best to assist you, but final resolution may depend on the shipping carrier’s policies.
Contact Us
If you have any questions about your order or shipping, please reach out—we’re here to help:
Each Heartfelt Comfort package is more than a box—it’s a hug in the mail. Thank you for allowing us to share a little comfort with you.
Returns & Refunds Policy
At Heartfelt Comfort,, we pour care and intention into every product and package we send. Your satisfaction and comfort mean everything to us. If something isn’t quite right, we’ll do our best to make it better.
Returns
Due to the personal and healing nature of many of our items, most products are non-returnable** once opened or used (such as oils, teas, or custom comfort boxes).
However, if you receive an incorrect or defective item, please contact us within 7 days of delivery, and we’ll gladly work with you to resolve the issue.
Refunds
If your order qualifies for a refund, it will be processed back to your original payment method within 5–10 business days after approval.
Shipping costs are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you’d like a replacement, we will guide you through placing a new order after your refund (if applicable) is processed.
Damaged or Missing Items
If your order arrives damaged or an item is missing, please email us at support@heartfeltcomfort.com within 7 days, including photos if possible. We’ll do our best to replace or refund the item.
Non-Returnable Items
Perishable goods (teas, chocolates, bath soaks, oils)
Digital products (guided meditations, workbooks, downloads)
Personalized or custom-made comfort boxes
Contact Us
If you have any questions about our Returns & Refunds Policy, please reach out—we’re always here to help:
Our mission is to bring you comfort, care, and connection. If something falls short, please let us know, we’ll hold space and do what we can to make it right.
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Frequently Asked Questions
​At Heartfelt Comfort, we want your experience to feel smooth, caring, and stress-free. Here are answers to some of the most common questions we receive.
Shipping
When will my order ship?
Most orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
How long will it take to arrive?
Delivery times vary depending on the shipping method you choose, but most orders arrive within 5–7 business days after processing.
Do you ship internationally?
Right now, we ship within the United States only. International shipping may be added in the future!
Will I get a tracking number?
Yes! Once your order ships, you’ll receive a confirmation email with tracking details.
Returns & Refunds
Can I return my order?
Because many of our items are personal and healing in nature, most are non-returnable once opened or used. However, if you receive an incorrect or defective product, we’ll gladly work with you to make it right.
What if my order is damaged or missing?
Please contact us within 7 days of delivery at support@heartfeltcomfort.com (photos are helpful, too). We’ll take care of it.
Do you offer refunds?
If approved, refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Can I exchange an item?
We don’t currently offer direct exchanges. If you need a replacement, we’ll guide you through placing a new order after your refund is processed.
Other Questions
Do you offer digital products?
Yes! Digital items like guided meditations, workbooks, and downloads are available, but please note they are non-refundable once purchased.
How do I contact you?
We’d love to hear from you. You can email us anytime at:
Every Heartfelt Comfort order is prepared with care and intention—like sending a hug through the mail. Thank you for inviting us into your home and heart.